Mission Critical Success Engineer
募集要項
| 年収 | 応相談 |
|---|---|
| 雇用形態 | 正社員 |
| 職種 | プリセールス、セールスエンジニア(ソフト) |
| 仕事内容 | ＝Job Description＝ The Mission Critical Success Engineer is a customer－focused expert and is responsible for our Mission Critical Support handling and execution. The MCS team provides the highest level of support and expertise to some of our largest and most strategic accounts. This responsibility includes developing a strong partnership across Worldwide Support, R＆D, and our Support Operations team. As a member of the MCS team, the MCS Engineer is technically competent, business oriented and highly customer centric. Key Responsibilities: Serve as a Trusted Advisor, drive conversations with our customer's Business Stakeholders armed with best practices for enterprise architecture functions such as Security, Performance, Development Process, and Application Governance. Manage highly visible, global and strategic, enterprise cases and ensure 100％ customer satisfaction. Provide proactive support, including but not limited to; preparing trending graphs/reports, identifying potential |
| 求める人材 | 【求める条件】 Required Skills/Experience: Bachelor's degree in computer science or equivalent experience 5+ years of prior experience in Technical Support and/or 3+ years with development experience Demonstrated analysis, problem solving and skills troubleshooting expertise Ability to effectively prioritize and escalate customer issues as required Comfortable interacting with all levels of customer and SFDC management Ability to multi-task and perform effectively under pressure Solid understanding of Internet technologies: firewalls, web servers, web proxy servers, etc. Understanding of database concepts and data management (RDBMS) and SQL Solid understanding of Object-Oriented design and core programming concepts Solid knowledge of XML, preferably experience using server-to-server web services (SOAP) Strong experience in both the front-end web tier (JavaScript, AJAX, HTML, DHTML, CSS, and cross-browser development) and back end (Java,.Net,SQL) software development Understanding |
会社情報
| 会社名 | 会社名は非公開です |
|---|---|
| 業種 | ソフトウェア・情報処理 |
| 資本金 | 4億円 |
| 従業員数 | - |
