Customer Support Team Manager ※The world’s leading source of intelligent information for businesses and professionals
募集要項
| 年収 | 応相談 |
|---|---|
| 雇用形態 | 正社員 |
| 職種 | サポートエンジニア、ヘルプデスク |
| 仕事内容 | About Us : We are the leading source of intelligent information for the world's businesses and professionals, providing customers with competitive advantage. We are now looking for Market Development Manager/Risk （Governance, Risk, and Compliance） to join us. Position Summary ： F＆R Frontline Helpdesk provides product, technical and application support for our customers globally. With customer service recognized as a key differentiator between vendors across all industries, the strives to deliver a high performance, cost effective service whilst providing customers with a memorable, positive experience. The Language support Frontline Helpdesk is the global Customer Support which provides our customers with full data and product functionality support, as well as technical support in a prompt accurate and professional manner. Responsibilities: •Manage a team of customer support professionals across a broad range of Advisory ＆ Investment Management products proactively managing c |
| 求める人材 | 【歓迎条件】 •University or Master’s degree in related discipline required •Strong understanding of financial services industry as well as financial applications, data and analytics •Strong understanding our company Financial ＆ Risk customers, products, business and service drivers •3－5 years experience successfully managing front－line customer service organizations •Familiarity with Salesforce and Process knowledge •Strong understanding of Customer Experience Management industry practices and principles •Strong understanding of Contact Center industry practices, measurement, drivers and performance improvement strategies |
会社情報
| 会社名 | 会社名は非公開です |
|---|---|
| 業種 | 食品 |
| 資本金 | 251億2200万円 |
| 従業員数 | - |
